FAQs

Can I book additional treatments on the day?
Our treatments are usually well booked in advance, so please be sure to reserve these when you book your Spa Day or Spa Break.

What if I have to cancel or reschedule?
Should you wish to cancel we kindly request 48 hours notice. Spa Days cancelled with less than 48 hours notice and treatments with less than 12 hours notice will incur a cancellation fee of 50%. If a Spa Break is cancelled with less than 48 hours notice, the first night payment  will be taken as a cancellation charge.  Full charges will be imposed for a 'no show'. Spa Day bookings of 4 persons or more cancelled with less than 4 days notice will incur a cancellation charge of 50%. Full charges will be imposed for a 'no show'.

What if I arrive late for my treatment?
Arriving late will simply limit the treatment time you receive. If you have not already completed a health questionnaire we will ask you to do this beforehand, so please allow 10 minutes before your treatment time.

How do I decide which treatment is best for me?
Think about what you would like to achieve and how much time you have to spend with us. You may wish to simply relax and relieve tension or you may have areas that need special attention. Perhaps you would like to experience something completely different. Once you have decided what your main aim is, then browse through our treatment menu. The descriptions will explain each treatment and its benefits. If you can't decide, going with your first instinct is usually dependable. Or call on our reception team to guide you through the choices to help you make the best selection. If you are pregnant, have a lymphatic disorder or unmedicated high blood pressure, some treatments will not be suitable for you. Please let us know in advance so that we may best advise you.

Which treatments are suitable for pregnancy?
Up to 13 weeks we recommend facials, manicure or pedicure. After 13 weeks we recommend you have our pregnancy massage. We do not recommend hydrotherapy throughout your pregnancy. Our Mother to be Spa Day is a fun, informative and relaxing day with classes and treatments suitable at every stage of pregnancy.

I have some health considerations, what should I do?
Please tell us about any health conditions you may have and ask one of our reception staff for advice on which treatments are most suitable for you and whether hydrotherapy is appropriate. To ensure the best possible care we advise you to consult with your doctor if you have unmedicated high blood pressure, heart condition, have a lymphatic disorder or have any other medical condition.

I have a special diet. Can you accommodate me?
Please let us know about any special dietary needs prior to your arrival and we will be pleased to make the necessary arrangements for you.

How do I make the best use of the hydrotherapy?
Hydrotherapy has been widely used since BC400. It is a powerful therapy and works on simple principles that promote health and produce a wonderful sense of relaxation and wellbeing. Hydrotherapy greatly alleviates muscular aches, pains and tension, stimulates the circulation and lymphatic systems and boosts the immune system to help fight bacteria and viruses. To receive the most benefit from your hydrotherapy session, just follow these simple instructions. Stay in the hydrotherapy pool, sauna, steam or laconicum only for as long as you feel comfortable. After your heat session, cool down in the ice room, with experience showers or simply under a cold shower. Drink plenty of water to prevent dehydration. Repeat the heat/cold cycle no more than 4 times or whatever is comfortable for you. After hydrotherapy you should feel vibrant and relaxed.

What do I do with my jewellery and valuables?
If you are staying in the hotel, please lock your valuables in your room safe. If visiting as a Spa Day guest you may leave your valuables in the locker provided. Don't wear your jewellery in the hydrotherapy area as it will be too hot against your skin and may damage gemstones. If you are wearing jewellery you will need to remove it for your treatments.

What do I wear during my treatment?
Your therapist will respect your privacy at all times. It is best to go to your treatment in bathrobe or your Thai Pyjamas, whichever is the most convenient. If you have neither of these, just come as you are. For full body massages, body scrubs and body wraps your therapist will ask you to remove all your clothing asking you to leave on underpants or give you paper underwear to wear depending on your preference. For facials and head massage you will be asked to remove your top and for women to lower their bra straps.

Do you offer disabled facilities?
Yes we do. Most areas of the spa are wheelchair accessible though not all areas. Please let our staff know of any special needs you may have at the time you book so that we can advise you and help you make the most of your day.  Click here for a detailed list of what spa facilities are accessible for wheelchair bound guests.

Can I change somewhere private?
Private cubicles are available in our ladies changing rooms. If you are staying on a spa break we advise you change in your room. It is quite acceptable to walk from your room to the spa in a bathrobe.