01590 624467

01590 623551


We have compiled a list of frequently asked questions with answers to help you to get the best out of your visit to SenSpa

If you are unable to find the answer to your question, please call our reservations team on 01590 624467 or contact us online



Thai Tranquillity | SenSpa at Careys Manor

How Do I Make A Booking?

Our treatments are usually well booked in advance, so please be sure to reserve these when you book your Spa Day or Spa Break.

Spa Opening Times
7am to 9pm Monday to Friday
7am to 8pm Saturday and Sunday.
Reservations Opening Times
9am - 5:30pm Everyday
Tel: 01590 624467
Email: relax@senspa.co.uk
You can check availability and book spa packages and individual therapies online. Please note that booking stand-alone spa treatments does not grant you spa access.

What Happens If I Have To Cancel?

  • Should you wish to cancel we kindly request 48 hours’ notice to avoid a cancelation charge. Any payments made will be issued back to you in the form of a voucher for you to use towards any spa services.
  • If a Spa Break is cancelled with less than 48 hours’ notice, the first night payment will be taken as a cancellation charge. Full charges will be imposed for a 'no show'.
  • Cancellation of treatments with less than 24 hours’ notice will incur a cancellation fee of 50%. 


What Should I Bring With Me?

  • Swimwear (you may wish to bring two sets of swimwear so that you have a dry set.)
  • Credit/debit card for contactless payments. No cash will be accepted, so please also bring this with you to the restaurant when you are having lunch, dinner or afternoon to pay for any extras. 
  • If you are using a gift voucher to pay for your spa day, remember to bring this with you.
  • You may wish to bring your own water bottle or reusable cup to stay hydrated.
  • We will provide you with a robe and towels.
  • Non slip pool shoes are available in various sizes from SenSpa Reception if you wish to purchase them. Alternatively, please feel free to wear your own non-slip pool shoes if you prefer.
  • If you would like to bring your own footwear for poolside use, please ensure they are non-slip and suitable for wet areas.
  • Our changing rooms are available for spa day guests only to maintain social distancing. We have private cubicles and are fully equipped with hair dryers, hair straighteners, shampoo, conditioner and body lotion. If you are staying with us as a hotel guest, please use your bedroom to change. 
  • We recommend you leave jewellery and valuables at home or in your room safe.
  • If you are staying overnight with us, bring suitable walking shoes and outdoor clothing so you can explore the New Forest national park.

The Crystal Steam Room | SenSpa at Careys Manor

What Time Should I Arrive?

  • It is important that you arrive on time. This allows us to ensure we can easily maintain social distancing.
  • Please complete a health questionnaire at least 24 hours prior to arrival - https://waiver.fr/p-TYgUK 
  • We will send you an itinerary which will indicate your arrival time and your programme for the day.
  • If you are staying overnight on a spa break with us, your bedroom will be available from 3pm. You can use the poolside leisure facilities and spa hydrotherapy facilities from check-in to check-out at 11am.
  • Arriving late for your treatment will simply limit the treatment time you receive.


    Yoga & Meditation Classes | SenSpa at Careys Manor

    What Should I Wear?

    • Arrive to the spa in whatever you feel good in.
    • You can wear your bathrobe in all areas of the spa including during lunch at the Zen Garden or Cambium restaurants.
    • Swimwear must be worn at all times in the hydrotherapy or pool area. We do not provide pool shoes. Non slip pool shoes are available in various sizes from the SenSpa Reception if you wish to purchase them. Alternatively, please feel free to wear your own non-slip pool shoes if you prefer.
    • If you are dining in the evening at The Zen Garden Restaurant, the dress code is smart casual so please bring a change of clothes for dinner.
    • It is best to go to your treatment in your bathrobe or just come as you are. For full body massages, body scrubs and body wraps your therapist will ask you to remove all your clothing asking you to leave on underpants or give you paper underwear, depending on your preference. For facials and head massage you will be asked to remove your top and for women to lower their bra straps.

    Should I do Anything Before I Arrive?

    SenSpa is all about relaxation, pampering and indulgence but your visit can also be a great way to kick-start a nutritional, fitness or detoxification programme. Make your visit more effective by:

    • Please complete a health questionnaire at least 24 hours prior to arrival - https://waiver.fr/p-TYgUK 
    • Please note that unmedicated high bood pressure, pregnancy and any lymphatic conditions, including removal of lymph nodes (even if several years ago) are all contra-indicated for hydrotherapy and some treatments. If you have any of these health conditions, we ask that you contact your physician for advice on what would be suitable for you.
    • Increasing your water intake
    • Eating fresh, raw fruit and salads at home for a couple of days before your visit.
    • We will be pleased to provide a salad lunch or juices if you are detoxing. Just let us know what you require.

    How Do I Decide Which Treatment Is Best For Me?

    • Think about what you would like to achieve and how much time you have to spend with us. You may wish to simply relax and relieve tension or you may have areas that need special attention. Perhaps you would like to experience something completely different.
    • Once you have decided what your main aim is, then browse through our treatment menu. The descriptions will explain each treatment and its benefits.
    • If you are pregnant, we recommend a facial, manicure or pedicure if within 13 weeks. After 13 weeks you can also have our pregnancy massage. We do not recommend hydrotherapy throughout your pregnancy.  
    • If you have a lymphatic disorder or unmedicated high blood pressure, some treatments will not be suitable for you. Please let us know in advance so that we may best advise you.

    View Treatment Menu

    Ayurvedic Head Massage | SenSpa at Careys Manor

    I Have A Special Diet. Can You Accommodate Me?

    • YES!
    • All our dishes are made from scratch and can be modified as required or freshly created for vegetarians or vegans
    • Some of the dishes on our menu may contain nuts, seed or other allergens. If you have an allergy or intolerance to any food please let us know. We we will be pleased to make the necessary arrangements for you.


    Can I Use My Mobile Phone At The Spa | SenSpa

    Can I Use My Mobile Phone In The Spa?

    SenSpa is a sanctuary of tranquillity, a place to dedicate time to you, away from the demands of everyday life. We respectfully ask you to switch your mobile phone off, enjoy the peace and serenity and just relax.

    I Have Some Health Considerations. What Should I Do?

    • Please tell us about any health conditions you may have by completing a health questionnaire with as much notice as possible prior to arrival - https://waiver.fr/p-TYgUK
    • Ask one of our reservations team for advice on which treatments are most suitable for you and whether hydrotherapy is appropriate. Contact relax@senspa.co.uk 
    • To ensure the best possible care, we advise you to consult with your doctor if you have unmedicated high blood pressure, heart condition, have a lymphatic disorder or have any other medical condition.


    Do You Offer Facilities For People With Disabilities?

    • Most areas of the spa are wheel chair accessible.
    • A hoist is available for both the main pool and hydrotherapy pool.
    • Staff on hand to assist 24 hours a day.

    14m UV Swimming Pool | SenSpa at Careys Manor


    Click on any image below to view some of the highlights of our award winning facilities.

    Thai Tranquillity | SenSpa at Careys Manor Hydrotherapy Pool | SenSpa at Careys Manor Relax Poolside | SenSpa at Careys Manor Royal Thai Massage | SenSpa at Careys Manor Hotel Alphasphere Deluxe | SenSpa at Careys Manor

    • “The only thing missing from this otherwise authentic experience, is the jet lag”.

      Sunday Times Travel

    • The SenSpa Health Club has become a second home to me! The staff are really friendly and I particularly enjoy the PT sessions - the social activities make it feel  more like a club than a gym!"


    • "Greeted with a friendly 'sawadeeka', snug white robe, slippers and a cup of hot Thai green tea, SenSpa guests are treated to an impressive two-floor hydrotherapy haven."


    • "Why fly to Thailand? Lose the spa miles and go to the New Forest instead. The authentic Thai influence sets SenSpa apart from other spas."

      The Good Spa Guide

    • "We are B-I-G fans of SenSpa‘s bodycare and haircare: unbelievably good value, and performance that rivals products 5, 6, sometimes 10 times the price.".

      The Beauty Bible

    • “The spa seems to have done wonders for my skin, which now feels fresh and super soft”.

      National Geographic Traveller

    • “The award-winning Thai spa is the highlight, featuring what I've found to be the widest range of spa experiences in Hampshire”. 

      The Telegraph

    • "Aim to spend a good part of the day in the spa – there’s so much to enjoy you’ll thank yourself for sacrificing a Saturday morning lie-in”. 

      Evening Standard

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